CSG ENCOMPASS

Become a digital B2B2X commerce leader

Power up partner management

Efficiently onboard and manage partners and their products, giving them everything they need so you can collaborate and win together.

Cut quote-to-cash time by 30%

Delight your customers with dynamic and accurate quoting and right-first-time order fulfillment. Spend less time fixing avoidable issues and more time helping customers.

Support complex B2B2X monetization

Support the multi-layered partner relationships, account hierarchies, settlements and charging models needed to build a thriving B2B2X ecosystem.

CSG ENCOMPASS CATALOG

Configure and launch new products in hours

Mix, match and monetize bundles customers can’t wait to buy with a catalog built for B2B and B2B2X.

The catalog-driven advantage Quote, fulfill and bill from one solution

Encompass Catalog shares consistent product and pricing data with relevant resource and network functions, so there’s no drop-off from quotation to fulfillment.

Launch new products faster than competitors

Remove the manual effort of coding workflows for every product. Spend more time getting your offers in front of customers with dynamic and real-time quotes.

Save time with reusable components

Tired of juggling tens of thousands of SKUs? Maintain old product versions and their pricing and configuration, then launch new, updated versions in a snap.

CSG ENCOMPASS QUOTE

The only CPQ built for B2B telco

Sell B2B2X offers fast with a catalog-driven CPQ. Configure, price and quote for any service, then watch as quotes automatically become fulfilled orders.

Sell faster with an accurate, automated CPQ

Cut process and deployment times by up to 30%

Spend less time fixing inaccurate quotes and more time helping customers solve pressing business problems.

Improve offer acceptance by up to 20%

Encompass Quote and Encompass Order Management are driven by the same catalog, ensuring a seamless handoff between quotes and orders.

Update quotes and orders instantly

Enrich your quotes and orders as they progress by configuring order stages in Encompass Catalog.

CSG ENCOMPASS ORDER MANAGEMENT

Track and activate every order

Capture, manage and fulfill any order with a seamless handoff from quotation to activation.

Get your order management in order

Quickly and easily fulfill complex orders

Reduce the amount of effort it takes to fulfill even the most sophisticated, multi-site B2B2X orders.

Boost NPS to industry-leading levels

Give customers real-time updates on order fulfillment so they’re informed, engaged and happy to recommend your business.

Avoid losing orders (and future business)

Reduce the number of orders rejected by 20%, and cut fulfillment lead times by a third.

CSG ENCOMPASS DIGITAL PARTNER MANAGEMENT

Grow your partner network through collaboration

It’s time to think beyond the standard definition of partner. Add any third party to your ecosystem to add more value for your customers (and their customers).

Co-create compelling services with partners

Support relationships across verticals

Expand your B2B2X partner ecosystem beyond telco with any third party: resellers, IoT and content providers, hyperscalers, edge providers and more.

Seamlessly onboard partners

Turn potential partners into committed collaborators with easy, zero-touch onboarding, catalog ingestion, account management and self-care.

Build any B2B2X offer

Dynamically add partner offers to your catalog, and combine self-owned and third-party products into one service bundle.

CSG ENCOMPASS REVENUE MANAGEMENT

Maximize the returns from your B2B BSS

Business transformation shouldn’t be all risk and no reward. Set your BSS up for success with a full-stack solution for charging, billing, customer management and more.

Get to market fast with the leading B2B BSS

Launch products as fast as you think of them

Quickly build and publish products with pre-configured offers, monetization models and more. When you get to market this fast, the competition won’t know they’re behind.

Leave a legacy (without legacy systems)

Our sustained R&D investment, commitment to industry standards and fully managed platforms mean you always benefit from the latest market innovations.

Reduce risk with a proven partner

Deploy Encompass Revenue Management as a cloud-native SaaS platform. We’ll work with you every step of the way so your migration and implementation succeed.

Power up your partner management

Offer your partners everything they need to sell, fulfill and bill so you can win new customers together.

Accelerate new offer builds with automated service catalog ingestion

Streamline orchestration for service and network resources across internal and partner systems

Settle for B2B2X transactions and beyond with market-leading settlement, automated reconciliation and dispute management software

Support any settlement method—subscription, on-time, usage-based, tiered and more.

Grow your business without limits

Take your current tech investments to the future so they can scale up for 5G.

Support all customers, all business models and all access networks on one powerful monetization platform

Quickly and easily integrate with other components in your architecture through TM Forum Open APIs

Bundle traditional services with innovative third-party offers and launch when and how your customers want

Scale up and keep up with the demand you’ve created leveraging CSG public cloud capabilities.

Learn the 3 building blocks of BSS

In this joint report, Analysys Mason and CSG explore how CSPs are responding to these trends by increasing their focus on developing capabilities that will allow them to swiftly embrace—and effectively monetize—emerging opportunities.