Lead Assist

A transaction begins between the vendor and the customer

When a customer places an order for goods or services, your server communicates with Exotel to connect the buyer and the seller.

An Exophone is auto allocated for the transaction

Using our allocation API, a virtual number (VN) is allocated automatically from a pool of VNs for a particular transaction

marketplaces-vendor-leads-management-system

lead-management-system-for-marketplaces

Exotel connects the vendor and customer

The customer and the vendor can communicate over the allocated virtual number during the transaction period without revealing their personal numbers

Virtual number added back to the pool of VNs

After a transaction ends, virtual number is de-allocated from both the parties and ready to be used again for another transaction

vendor-leads-management-system

Advantages of effective lead management

 mask-customer-phone-numbers

Track and Analyse

Track connections made between buyers and sellers. Analyse patterns and collect insights using call analytics

number-masking-app

Efficient Number Management

With Exotel’s smart number management system, work with a limited pool of numbers and save cost

mask-telephone-number

Customer safety

Connect buyers and sellers without revealing either party’s phone numbers to ensure privacy

mask-number-when-calling

Monetisation

With proof of connections and conversation, monetisation becomes simpler

mask-telephone-number

Improved customer experience

When the customer’s primary number is busy, Exotel helps you automatically retry an alternate number

mask-telephone-number

Direct integration

Integrate customer conversation history, call recordings, etc. directly into your CRM