Product Overview
Voice Streaming
THE ONLY INDIAN CLOUD PLATFORM THAT STREAMS VOICE
Bring your own bots to automate, assist and monitor conversations using live voice streams.
Stream voice to apps and bots that have human-like conversations, assist sales agents and monitor real-time conversations, at scale. Achieve cost-efficiency, agent productivity, higher conversions and CSAT scores.
Specifications
Build the first line of intelligent defence, 24*7
Bidirectional streaming allows building conversational bots to serve customers, anytime. Build smart bots to offer customer support, qualify leads, remind of payment dues and much more.and act on live customer sentiments
Boost CSAT scores by taking well-timed actions on the live-monitored calls using unidirectional streaming. Listen, whisper, and barge in on flagged calls to deliver superior quality service. Coach agents for better performance.
Improve closure rates with real-time assistance
Based on customer queries, conversational AI assists agents with real-time on-screen help and cues. Guide sales and support conversations for better conversion and resolution metrics.
Plug and play with leading voice AI tech
Stream calls to voice AI bots that support 100+ languages out-of-box with expertise in specific domains and use cases.
Seamless agent-bot transfers
Create frictionless experiences with easy bot-agent handovers with connected data and context.
Smart bots that learn
Connected to 15 channels, voice bots learn with every customer interaction to improve conversation experience
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