WhatsApp

Reduce operational costs

Do more with less. With WhatsApp for business, you can reduce the number of agents required to run your call centre by resolving simple queries with WhatsApp live chat and bots.

Accelerate customer service

Speed up your response & resolution times via auto-suggestions. Reduce context-switching via our omnichannel platform and resolve queries faster

Deliver personalised alerts automatically

Send personalised notifications, updates and reminders to your customers on autopilot with WhatsApp Business APIs. Improve CX

Be available at all times

Set up WhatsApp Bots and be available at all times without having to have too many agents work round the clock.

Offer contextual CX beyond WhatsApp

Extend your conversations by integrating WhatsApp with other channels for connected and contextual customer experiences.

set up automated responses with whatsapp chatbots

Customer service chatbots

Easily set up automated responses via our drag and drop dashboard, reduce agent workload and save cost. Enable seamless bot <> agent handovers.

Automated reminders & updates

Set up automated appointment and payment reminders, send updates about the status of their cart items, order, investment, etc.

Live customer support

Connect agents and customers directly over WhatsApp. Speed up issue resolutions and conversations via auto-suggestions shown to agents contextually.

Order placement

Set up automated responses and flows to accept orders from customers on WhatsApp. No human intervention is needed.

Customer onboarding

Leverage WhatsApp for user activation – set up automated reminders and next steps for customers and push them further along the buyer’s journey, one message at a time.

Document Verification

Be it for onboarding a customer or a new employee, automate the whole process by setting up a verification bot. Receive documents in various formats via multimedia messaging.

Ecommerce

Confirm COD orders, set up automated order rescheduling, eliminate tickets related to order tracking by proactively setting up automated status updates for each order, and more.

Banking

Leverage WhatsApp to complete document verification, automate responses to common queries, display account balance, offer live customer support, and more.

Travel

Send seasonal offers and promotional campaigns, accept orders, send reservation updates, and more.

Insurance

Leverage automated responses to help customers select the perfect policy, automate responses to common queries, send policy renewal reminders, and more.

Healthcare

Send appointment reminders, test reports, prescriptions, follow-up reminders and offer customer service.

Fintech

Leverage WhatsApp to activate users, set up drip campaigns, send offers & promotional messages, and send transactional updates.

Broking

Automate document collection, offer customer service, send GTT updates, SIP reminders, account balance updates, and more.

access to verified profiles with whatsapp

Verified business profile

Lend legitimacy to your business communication by interacting with customers via a verified business profile.

Message templates

Help your agents speed up their responses by setting up message templates for various situations.

Automated greetings

Set up automated greetings introducing your business, or messages for when you’re away.

Multiple entry points

Make it easy for customers to reach you on WhatsApp with web or app widgets, QR codes, ads with click to WhatsApp, wa.me links.

Rich media messaging

Send and receive documents, images, videos or other files from WhatsApp. Quickly and easily.

End-to-end encryption

Put customers first by securing their data and conversations with you.

Interactive messages

Send customers messages and collect responses via buttons – “Yes”, “No”, “Maybe”.

Analytics & reporting

Access real-time analytics and reports on the number of queries resolved, agent productivity.