Product Overview
Conversation API
The Sinch Conversation API allows you to send and receive messages globally over SMS, RCS, WhatsApp, Viber Business, Facebook Messenger and other popular channels. The Conversation API endpoint uses built-in transcoding gives you the power of conversation across all supported channels and, if required, full control over channel specific features. Additionally, a single callback contains all aspects of the conversation for easy integration into the Sinch portfolio of services or any third-party platform. Conversation API is available globally with hosting locations in the US - East and the EU - Ireland, and additional channels will be supported as they become popular. If you are interested and are an existing customer, please contact your Sinch Account Manager. If you are a new customer
Specifications
All channels
With the widest channel offering on the market, you can reach any customer, anywhere, with Sinch. If a a channel is down? Use automatic fallbacks to send the same content over a different channel.
Intelligence built-in
Use our Smart Conversations feature to better understand what your customers are sending. Understand how they feel, read text from attached images, and much more so you can send personalized, helpful replies.
Easy integration
With a single API you can quickly integrate with any service or platform and add new channels to accommodate new business needs or market changes without starting again.
Personalization
With unified contact profiles, individual channel priorities, and conversation history across multiple channels, you can enhance customer experience by making it personal.
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