Product Overview
CRM
Keep easy track of leads through the Lead Management capabilities. Monitor all incoming leads and develop the right strategy to follow up with them through Omnichannel management. Track activities of all clients and control tasks seamlessly according to priorities.
Specifications
Omnichannel
Manage leads through omnichannels like phone calls, SMS, emails and WhatsApp.
360° View
Get an overview of lead’s profiles and software activities on their 360° view pages.
Routing
Enable intelligent routing to collect customer inquiries and route them to the agent best suited to solve the problem.
Reports
Access to the interaction data via the reporting tools to monitor KPIs and understand performance trends.
Videos
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