Product Overview
- Omnichannel customer service software to delight and retain customers
- Over 50,000 businesses around the world trust Zoho Desk to improve agent productivity, increase customer happiness, and build loyalty. Transform your customer service with the industry's first context-aware help desk.
Specifications
- Omnichannel
- Manage your customer conversations across multiple channels such as email, chat, phone, social media, and your website. Respond and perform follow-up activities without breaking a sweat.
- Workflow Automation
- Automate repetitive manual actions, and manage complex cross-functional service processes. Spot bottlenecks in your processes and track accountability at all times.
- Platform
- Connect Zoho Desk with other tools your team uses and add custom capabilities through REST APIs. You can even build your own help desk based internal apps through SDKs. Be a maker
- Self-Service
- Embed a knowledge base, user community, and AI capabilities into your website, SaaS product, and mobile app, to help your customers find answers quickly.
- Artificial Intelligence
- Proactively triage support tickets, analyze customer sentiments, and spot anomalies in ticket traffic using Zia, the AI-powered assistant for Zoho Desk.
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