Zoom Contact Center

Simple agent and supervisor experiences

For all Zoom Contact Center agents and call center supervisors, the call handling experience is part of the same Zoom client.

Empower contact center employees

Enable immediate productivity by adding agent and supervisor capabilities to their existing Zoom client.

Minimize IT complexity

With no need to deploy additional software, simply configure your contact center settings in the Zoom Admin console. Using the same Zoom application also optimizes your IT footprint.

Stay connected

Communicate with and support customers no matter where your teams work.

Build with ease using the visual IVR system designer

Build with ease using the visual IVR system

Provision phone numbers and program a contact center flow in minutes using drag-and-drop modules in the interactive voice response designer. No coding is required! Automate your customer service and sales interactions with automatic speech recognition, recordings, and text to speech.

Organize your agents using skills and proficiencies

Create skills or categories of skills for individual contact center agents to help plan and route calls, chat, and SMS from customers to the right person at the right time. Measure proficiency of each individual agent’s skills as part of the agent profile.

Align agent resources with call routing groups and queues

Design your contact center for efficiency. Create queues as destinations in the interactive voice response designer with the correct call routing group to make sure you always have the right business requirements in place to answer your customer calls.

Measure and improve call center performance with analytics

You only improve what you measure. Using a combination of real-time and historical data, contact center supervisors can optimize the outcomes of their customer service and sales interactions.

Design your customer experience

Customize your contact center service using the Zoom Admin console and the same Zoom client for Contact Center Agent and Supervisor workflows.

Integrate Zoom Contact Center

With only a few lines of JavaScript, add Zoom Contact Center into your existing application or website. You can also integrate data from third-party systems like Salesforce to help provide call center agents with the most up-to-date information.

Delight your customers

Exceed customer expectations and make engagement easy from their digital presence of choice. Whether that’s over the phone, via a webchat on your website, or via video, you can meet your customers where they are with call center software.