Product Overview
What is Customer Experience Management(CXM)?
Customer Experience Management (CXM) consists of processes that customers use to manage, track and manage all their interactions with customers throughout their lifetime. CXM Software is used to optimize those interactions to maintain customers and maintain customer loyalty. Customer experience involves participation and involvement of various levels from client’s perspective and may include sensory, physical, emotional and rational aspects
Customer Experience Management(CXM) Software
Customer experience management software provides tools for businesses to handle and implement those strategies. To provide the best experience to customers, it is necessary to know everything about them such as their purchase preferences, purchase history, and previous interactions with your company. After knowing what is the Customer Experience Management software, companies see 360-degree view of customers through up-to-date information about their profiles and accounts.
The net effects of well-implemented customer experience management software are many and far-reaching, and ultimately lead to better sales and better profitability. You will not want to miss many benefits from the CXM software.
Specifications
Features of Customer Experience Management Software:
Some customer experience management software can do more than others, but most commonly have the following general characteristics.
Customer Management:
This feature allows you to easily view and track customer details and get information on customer issues quickly. Leading CXM platforms provide complete company and contact databases.
Ticket Management:
It provides visibility in all customer stamps and helps you to prevent slipping issues. Similarly, you get customizable automation and ticket routing as well as conditional custom fields.
Products and Inventory:
Easy integrated product includes a database for tracking.You can see what are the products / versions alongside customers and contacts as well as collaborative products. Apart from this, you can monitor customer issues with product and link feature requests and tickets.
Cooperation and teamwork:
This task facilitates collaboration with your team members by using internal communication tools and shared calendars with assignment details.
Customers can self-answer:
their questions 24/7 by using the customer wiki, community forums and Knowledge Base.
Reporting and Analysis:
The reporting facility provides business intelligence at your fingertips, which offers detailed metrics for real-time customer insights.
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