Product Overview
Bitrix24 is a CRM system with an integrated Contact Center, Website builder and e-commerce section. There are a live chatbox, CRM forms and website widget that can be turned into a 24/7 helpdesk station. A self-hosted version of Bitrix24 has a helpdesk ticketing system.
Bitrix24 Contact Center has a connection to all major communication channels. As a classic call center, it features telephony. There is a full range of telephony tools like voicemail, canned responses, call forwarding, routing, recording and many others. You can rent or buy a new phone number from the telephony or connect existing ones.
All incoming calls and messages are attached to existing CRM elements or generate new leads. The same is true for all other communication channels. There are emails, instant messengers and more. Run marketing campaigns and use channels that are prefered by customers, select target groups. Later all results will be tracked and evaluated in terms of ROI and employee performance.
Specifications
Central hub for all your social media channels
Instead of having to switch between your business profiles on Facebook, Instagram, WhatsApp, Viber, or other platforms, you get a single hub where you can easily monitor customer activity, reply to messages and comments, analyze data and collect stats.
Bitrix24.CRM + Instagram
This official integration allows you provide a native shopping experience to your customers while you can manage all the interactions (including payments) directly inside Bitrix24.
Bitrix24 + Facebook
Connect your Facebook profile to our Contact Center and reply to messages from your clients directly in Bitrix24 Messenger.
Bitrix24 + WhatsApp
Give your clients more options to connect with your business by enabling the WhatsApp widget on your website.
Bitrix24.CRM + Instagram = More Sales
If you’re using Instagram to sell your products/services online, this integration will take your sales to a whole new level.
Official integration
Connect your Instagram profile with just a few clicks and start scaling your business across Instagram like you never could before.
Smooth shopping experience for your customers
Your customers can shop your products, make orders, and pay for them without leaving the app - all inside Instagram.
Smooth sales experience for you
Manage the whole sales process inside the Bitrix24 CRM: reply to DMs, share product images, and send payment links.
Live chat for your website
A live chat widget that can be placed on your website to provide instant support and customer service to your visitors. All the dialogs are saved in your CRM and, if it’s a returning customer, the system will recognize them.
Rules, routing, and conversation transfers
Use the default settings or create a custom set of rules to manage, route, and distribute customer chats among your team members.
Ratings by customers and supervisors
Every conversation can be rated by a customer and/or your team supervisor. The data is shown in the Contact Center.
Canned replies
Create a set of canned replies to be used to keep customers on hold when your customer support team is not available.
Telephony
Bitrix24 Telephony allows you to rent local phone numbers, create internal phone number extensions for your employees, set up call queuing and forwarding, and more.
Enhanced VoIP telephony solution
Bitrix24 telephony features call tracking, routing, forwarding, screening, transcription, recording, and so much more.
Integration with Bitrix24 CRM
Calls can be recorded and added to deals in CRM. Incoming calls are forwarded to a sales rep responsible for a particular lead.
Advanced telemarketing
You can run an automatic dialer, install a callback widget on your website, send callback requests, use voice broadcasts and SMS.
Social media + messengers
Connect all your business profiles on social media and messengers to the Contact Center to manage your customer communication channels easier and more efficiently.
Improve customer service
Connect your Facebook, Instagram, WhatsApp, and other accounts to provide faster and better customer support.
Manage your social media profiles from Bitrix24
All your customer interactions done, stored, and analyzed via a single dashboard. It’s more convenient than a convenience store.
Analytics and stats
Measure activity by channel, by day/time, average response time, customer satisfaction, and peak load for your customer support specialists.
Email, SMS, and voice calls
The tried-and-true customer communication channels that are still highly popular are also included in your Bitrix24 Omnichannel Contact Center.
Classic helpdesk
Connect your mailboxes to Bitrix24 Contact Center in one click to receive and manage all your emails in one place.
SMS
Run SMS campaigns by easily sending promotional text messages to contacts from your customer base.
Voice calls
If you have office/cloud PBX or SIP-trunk, you can rent a SIP connector to make free phone calls and pay just for the outbound calls at your current rates.
Videos
Product Reference
Add Review
Profile Deletion
Warning message : Are you sure that you want to delete your Prospectwiki account? Please note that there is no option to restore the account or data nor reuse the username once deleted. Your account will be permanently deleted within 2 Working days.
Welcome to Prospectwiki