Product Overview
Bitrix24 has a CRM system with an integrated Contact Center, Website Builder and an e-commerce section that can help you manage the customer journey and facilities at all stages of the deal process. These modules act like a cross-integrated complex system supporting the company from all sides.
Create a website, connect live chat and web forms, establish communications via phone, email and instant messengers - now all incoming messages will automatically become new leads or attach to the existing deals. Use sales funnels to process them. Bitrix24 features automation tools for all stages of deal processing. There are also instruments to help you with marketing campaigns, sales generation, product catalog and e-commerce.
To process the results of your CRM activities, Bitrix24 offers features for analytics. The system can count and track results, show the ROI for every communication channel. The system also illustrates the results of every employee and generates overall reports.
Specifications
A single platform to manage leads, engage with clients, and close deals
Bitrix24 is a one-stop free CRM tool for businesses that are looking for complete control over their sales process - from lead acquisition to customer service.
What do we offer?
CRM that’s helped over 10 million companies around the world to increase their sales and manage clients more efficiently.
What is Bitrix24?
Bitrix24 is an online workspace that features 35+ business tools, including the world's most powerful CRM that does everything - from capturing leads to creating invoices.
Why Bitrix24 CRM?
With Bitrix24 CRM, you will be able to acquire leads effortlessly, manage all your contacts and transactions, automate your business processes, and simply close more deals.
Bitrix24 in a nutshell
CRM & lead management
Generate, manage, and convert leads into customers. Automatically
Omni-channel marketing
Run marketing campaigns, build landing pages, track actionable metrics
Project & team management
Automate workflows and monitor your sales reps' activity effortlessly
Client service & communication
Use live chats, web forms, or VoIP telephony to engage with your clients
Unified workspace
Create, edit, and share all your documents and files in a single space
Ideal for remote work
Online time clock, video conferencing, online tasks & project management
Grow your business with Bitrix24
Bitrix24 is more than just a free online CRM software. It is a suite that features more than 30 tools for sales, administration, and marketing - a rarity among other free CRM platforms.
Lead generation
Acquire leads via web forms and have them added to your online CRM system.
Online marketing
Run marketing campaigns inside your CRM tool - email marketing, ad targeting, and more.
Business automation
Use our business process automation tools to streamline your workflows and sales funnels.
Free customer management
Capture leads via free CRM website templates, forms, live chats, phone calls, or social media, and have them added to your CRM program. Use lead scoring to see which prospects your sales reps need to focus on and assign them automatically.
From a lead to a customer
Manage current and potential leads in a single environment covering the whole sales funnel.
Rules/triggers
Move deals down the sales pipeline automatically using customizable rules and triggers.
Custom pipelines
Set up your own, custom sales pipeline with stages that are specific to your business.
Omni-channel marketing
Reach out to your potential and existing clients via the most effective channel - whether it's Facebook, email, phone calls, SMS, push notifications, or messengers. Track all your marketing and sales metrics using our Sales Intelligence module.
Email marketing
Run segment-based email marketing campaigns from your CRM software and track their results.
Online ads
Create retargeting campaigns based on contact information stored inside CRM. Launch Facebook ads directly from our online CRM tool.
Sales analytics
Track your marketing costs and calculate ROI to see which channels are delivering the best results.
Project & sales management
Manage your sales teams remotely, track work time, assign tasks, control deadlines, follow the task progress, and monitor individual KPIs.
Real-time sales management
See what deals/clients your sales reps are working on at the moment.
Online communication
Use chats to discuss work-related issues, set up video calls with your team and/or clients.
Online collaboration
Built-in task and project management tools to manage your sales team and track their performance.
Inventory management
Manage your stock, warehouses, and sales right inside your CRM. Get full visibility and control over the sales process, from the moment a new order is created to the product delivery.
Manage stock and inventory
Stock adjustments, order management, and warehouse transfers with omnichannel sales support.
Complete CRM integration
All sales data is synced with your inventory in real-time to make sure you’re never out of stock.
Mobile ready
Scan barcodes via the Bitrix24 mobile app and make inventory adjustments without a PC.
Client service & communication
Bitrix24 brings all your customer communication channels into a free customer management system called the Contact Center where you easily track all your customer interactions.
Integrated with everything
Connect your accounts on Facebook, Instagram, or WhatsApp to communicate with your clients.
Live chat
Provide instant support and customer service to your visitors. If it’s a returning customer, the system will recognize them.
Telephony
Bitrix24 features VoIP telephony with integrated click-to-call, automated call recording, call logging, and analytics.
Online workspace
Use Bitrix24.Drive to store your data online securely. Create, share, and edit files across your team and with external users. Manage file access permissions to keep the information protected.
Online documents
Upload contracts, share documents, and manage access permissions. Co-edit documents in real-time.
Cloud storage
Your own one-stop information database with all the necessary files available from any device.
Knowledge management
Create knowledge bases inside your Bitrix24 account to share information across your team.
Product Reference
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