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Etiya

Artificial Intelligence Platform

Customer Management | CRM Software
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Product Overview

Artificial Intelligence (AI) has become one of the most powerful, transformative technologies that enable the development of new business models, new product/service offerings, and business ecosystems in many industries.

AI technologies help organizations to enhance performance and productivity by enabling effective automation which provides larger revenue increases, greater cost reduction, and higher customer loyalty.

Why Etiya’s AI Platform? 

Etiya uses the building block of future technology, artificial intelligence technologies, and enables automation between service and operation processes. It allows companies to be able to offer personalized services and propositions through emotional, contextual predictions and recommendation mechanisms. 

Advanced Capabilities with ML & NLP

Etiya AI Platform, Cognitus, is an advanced artificial intelligence platform that provides standardization, simple and centralized management, monitoring and improvement, easy ROI detection and measurement, fewer implementation failures, and scaling with its advanced capabilities along with advanced machine learning and natural language processing services.

Multi- language Support 

The platform currently supports Turkish, English, French, and Spanish languages. In addition to these, developments continue to support more languages in a short time.

Increasing Revenue & Reducing Costs 

Etiya also offers innovative and experience-oriented approaches that will contribute to the digital transformation of the corporate processes of companies and create cost advantages with Artificial Intelligence-Cognitus supported products and solutions in its product portfolio. At this point, Cognitus which is also located at the heart of Etiya product architecture, works in harmony with all Etiya’s products, solutions, and services and enhances their features with AI capabilities.These AI-supported Etiya products and solutions enable effective automation and operational productivity by making information understandable in different business areas. 

And the technical part? 

Etiya AI Platform, Cognitus, provides fast customization and scaling of the products, solutions, and services it offers, with its configuration capabilities. It immediately adapts itself to the internal and external processes of your organization and can be easily integrated with different products in your portfolio In addition, Cognitus helps organizations to adopt artificial intelligence with its self-learning skills, accessibility, easy configuration, and integration capabilities to different data sources.

Etiya helps you to define which method is more suitable for artificial intelligence implementation within your organization. Our expert team evaluates many variables such as corporate size, resource usage, cost, flexibility, regulations, organizational needs, etc., and offers alternatives to implement artificial intelligence in the cloud with AIaaS business model or at the center of your organization with on-premise business model. 

AIaaS business model offers organizations the opportunity to reduce investment risk, have a transparent cost structure, and an agile way of doing business by offering all artificial intelligence services through cloud technologies.

On the other hand, the implementation of artificial intelligence at the center of the organizations with the on-premise business model provides benefits such as standardization, multi-tenant / multi-departmental usage, easy and central management, monitoring, scalability, creating identifiable and changeable artificial intelligence processes within the organization.

Etiya also provides AI consultancy covering strategy, implementation and training services. . You can find detailed information here.

Specifications

Benefits

Increased operational efficiency through accelerated processes

Easy identification of potential problems and improvement points at customer/user contact points and operations

Increased sales, usage rates, and customer loyalty thanks to customer experience enriched with personalized forecasts and recommendations

Uninterrupted and seamless user experience through multi-channel integrated processes

Competitive advantage with increased customer/user satisfaction

Fast customization and scaling with ease of configuration

Ability to work integrated to cloud-based or enterprise systems

Easy adaptation to all internal and external user processes

Applicability to many different data sources (e-mail, survey, corporate data, forum etc.)

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