iCRM

GROW YOUR BUSINESS

Retail Analytics

Retail is a fast-paced industry where trends are born, profits can increase, and consumers are looking for the next big must-have, which makes understanding Retail Analytics very valuable.

Advanced iCRM and Analytics

Custom Integration

New Opportunities

Merge Front-End & Back-End Systems

Gain deeper understanding of your customers experience with your Brand today!

Understanding Your Customer

ELEVATE YOUR CX

Customer Experience

Using our iCRM algorithms, retail businesses can run targeted segmented marketing campaigns based on specific customer characteristics like region, preferences, gender, purchasing habits, and more. The results will improve customer loyalty and retention.

Targeted Segmented Marketing Campaigns

Improved Customer Loyalty

Increase Conversion Opportunities

Understand Customer Behavior

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Marketer-Managed Platform

DATA THAT WORKS

Customer Data

The Customer Data Platform is a marketer managed platform that stores, connects, and combines customer data from website interaction, purchases, engagement, attributes, and market data. This data is used to generate:

Real-Time 360 Degree View of Customer

Customer Channel Identification

Supports Customer Acquisition

Central Data Repository

Real-Time Interactions

ENGAGEMENT TO PROFIT

Customer Engagement

FiO’s CEP (Customer Engagement Platform) will intelligently determine the channels that yield the highest likelihood of engagement which will increase your ROI. The benefits of deploying FiO’s CEP starts with:

Create Personalized Messages

Acquire Real-Time Data

Determine the Highest Yielding Channels

Increase ROI

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Intelligent Service Tools

SERVICE REQUEST

Customer Service

A full-fledged Service Request management system that intelligently ensures messages and requests are routed to the appropriate resource, with an effective Task management system, to solve customer issues.

Modern Customer Service

Improved Consumer Visibility

Automated Intelligent Routing

Natural Language Processing Virtual Assistant

Brand Advocates

BRAND LOYALTY

Loyalty Management

Fio’s Loyalty Management Platform comes with a powerful Customer Data Platform, Customer Engagement Platform, and FiO ai-InteleKt. Send the right message at the right time on the right channel with these features:

Hyper Personalized Messaging with InteleKt

Increase Brand Advocacy

Manage Tiers

Elevate Your Customer Experience (CX)

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Advanced Consumer Analytics

LEAD YOUR INDUSTRY

ai-InteleKt

ai-InteleKt is a prescriptive analytical platform that combines historical data and predicts future behavior and explains the decision-making process to the user in an easy-to-understand format. Here are just a few advanced features of ai-InteleKt™:

Hyper-Personalization

Machine Learning

Artificial Intelligence (AI)

Ad Hoc Reporting