OpManager MSP

Product Overview

OpManager MSP is a comprehensive network management solution specially crafted for managed service providers (MSPs). It enables MSPs to proactively manage and monitor the performance, health, and availability of their clients’ networks from a single, centralized platform.

Customer-specific dashboards provide an overview of customers' critical network metrics and allows MSPs to quickly identify the root-cause of any issue. With customer segmentation and advanced user management features, MSPs can easily monitor and manage their customers' networks remotely.

Other features include multi-tenancy, centralized configuration, remote customer network monitoring, remote monitoring and management (RMM), advanced user management, customer segmentation, single centralized console monitoring, IT services management outsourcing, multi-tenant architecture, secure user management, network performance and availability monitoring, multi-vendor compatibility, vivid network visualization, foolproof fault management, network performance, health reports and customizable dashboards and widgets.

Specifications

Multi-client Network Management

-Cisco UCS Monitoring

Monitor Cisco UCS environment in your client's network 24/7. Keep track of critical metrics like performance, health and availability effortlessly.

-IBM Monitoring

Monitor IBM devices in your client's network constantly to prevent any error or performance degradation. Also automate troubleshooting and generate reports for deep analysis.

-Network Management for MSPs

Manage customer networks with ease using OpManager MSP. Proactively monitor the performance, health, and availability of your clients’ networks.

-Network Performance Monitoring

Monitor your multi-client network in real-time with over 2000 performance metrics. Gain visibility into the larger picture with powerful visualization tools and insightful reports

-Packet Loss Monitoring

Constantly monitor your client's network for packet loss, detect issues and notify. Also, generate visual reports.

-SNMP Trap Monitoring

Monitor over 300 SNMP traps per second in your multi-client infrastructure with rule-based and comprehensive trap monitors. Troubleshoot trap queries in real-time and draw inferences with reports.

-Syslog Monitoring

Monitor incoming syslogs in your multi-client infrastructure seamlessly, associate alerts and notify admins in case of trouble. Supports devices from multiple platforms.

-VoIP Monitoring

Proactively monitor client's VoIP performance, locates and resolves call issues, packet loss, latency etc.

-VPN Monitor

Monitor VPN connections in your client's network and data transmission over VPN tunnels. Track health, performance of all VPN links effectively.

-WAN Monitoring

Analyze, detect, troubleshoot issues in WAN links in multi-client environments and also generate reports.

-WLC Monitoring

Monitor your client's Wireless LAN controller, its SSIDs, access points and get required visibility into their performance and health.

-WMI Monitoring

Manage windows devices in your multi-client network by monitoring devices, servers, interfaces etc. with WMI monitoring protocols.

-Windows Process Monitoring

Continuously monitor processes in windows infrastructure across multi-client networks and ensure constant uptime and optimum performance.

Multi-client Fault Management

-Fault Management

Robust network fault management software specifically designed to enable MSPs offer state-of-the-art fault detection and troubleshooting services.

-IT Workflow Automation

Automate basic L1, L2 troubleshooting and maintenance operations in your multi-client environment with over 70 workflow checks and actions.

-Network Automation

Automate arduous and repetitive tasks in client networks such as device discovery, configuration, network mapping. Automate logging tickets and also basic fault management with code-free workflows.

-Service Level Management Dashboards

Visualize all the services in your multi-client network in a centralized console. Prioritize and troubleshoot proactively to ensure service level agreement is not exceeded.

Physical Server Management

-Exchange Monitoring

Monitor exchange servers in your multi-client networks for health, availability etc. constantly. Visualize in real-time, detect the issue and act upon it instantly.

-FTP Monitoring

Monitor FTP, SFTP or FTPS services round the clock in your client networks. Track critical metrics, gain in-depth visibility into the services, alert instantly and forecast using reports.

-File/Folder Monitoring

Monitor file and folder in your client's network for availability, size, age and track any updates made.

-Process Monitoring

Proactively monitor and manage critical processes in your multi-client network. Identify and resolve issues remotely.

-Server Performance Monitor

Monitor the availability, health, uptime status, and performance of Windows, Linux, VMware, Hyper-V, Nutanix, and XenServer virtual server environments of your client's infrastructure.

-Service Monitoring

Monitor services like DNS, IMAP, SMTP etc. for availability and response time in your client networks.

Virtual Server Management

-Hyper-V Monitoring

Monitor hyper-V devices of client's network to provide visibility, track resources across multiple hosts/guests, notify performance set backs.

-Hyperconverged Infrastructure Monitoring

Constant monitoring of critical metrics like bandwidth, latency and CPU usage in your client's hyperconverged infrastructure by leveraging SNMP

-Nutanix Monitoring

Monitor health, hosts and VMs of your client's Nutanix environment efficiently and also view all the data at once in a single console.

-VMware Monitoring

Monitor VMware servers in your client networks for performance and eliminate critical issues with 70+ VMware performance monitors.

-Virtual Machine Monitoring

Get insights on the performance of host servers. Track memory utilization, VMs, hosts, networks and data stores.

Multi-client Storage Management

-Storage Monitoring

Monitor critical storage devices in your client networks including track tape library, storage RAIDs, fabric switch. Forecast storage capacity and plan its consumption.

Multi-client Visibility

-Network Monitoring Dashboards

Proactively monitor and view the critical metrics of your client network devices in a single pane of glass.

-Network Visualization

Visualize your client's network for monitoring uptime, device dependency, identify network errors and allocate technicians for troubleshooting.

Multi-client Hardware Management

-CPU Monitor

Monitor critical CPU metrics in your client networks such as health, performance, availability, speed and more.

-CPU Temperature Monitor

Track temperature of CPUs in all your client network devices by monitoring its temperature, fan speed, power supply etc. round the clock.

-Hardware Monitor

Monitor your client network's hardware components for performance, health and also detect, troubleshoot errors efficiently.

-Printer Monitoring

Monitor printers in your client's network remotely. Track availability, performance, status of the printer and send alerts if an error is encountered.

-Router Monitoring

Real-time router monitoring to measure bandwidth, traffic, troubleshoot WAN issues and ensure network availability.

-Switch Monitoring

Monitor your client's switches for availability, utilization, and performance. Troubleshoot issues in switch ports and map devices connected to it