Product Overview
Aavaz
Aavaz is a web based, virtual, outbound, inbound and blended calling solution for a small and medium businesses AND call centers wanting simple & convenient caller management. We service any verticals that need to launch and perfect a calling campaign.
Our clients are typically small and medium businesses that are in the following sectors:
Event Attendance
Fund-Raising
Inside Sales
Lead Generation
Cold Calling
Customer Retention Programs
Specifications
Aavaz Power Dialer
Sales representatives use Aavaz power dialing when they prefer to manually control the dialing pace. It automatically dials a user-configured number of calls per available sales.
Aavaz ‘s Power dialer is an excellent way for organizations to gain the productivity benefits of automated dialing while leveraging all the robust campaign.
Feature
What is Power Dialer?
Aavaz Power Dialer
Power dialing places calls only when an agent is available to handle the call. Automated dialers consider the priority and the skills of the agent to automatically place a call to the agent. In power dialing, an agent is always available to talk to the customer.
A 2012 research study conducted by The Bridge Group, Inc. discovered that while inside sales jobs and career demand is up 54 percent, most sales leverage comes with power dialer software.
Key Features of Aavaz Power Dialer:
Click to call feature
Screen pop
Call monitoring and recording
Computer – Telephony integration
Customizable Outbound caller ID.
Ticket Management
Aavaz ticket management had different features for admin and agent
Ticket Follow Up:
Total number of Tickets by their ticket Status (New, Open, Pending, Solved, Closed) will also display on Ticket Strip.
Ticket by Ticket Status in strip can be filtered by Category/Priority/Type/Date- created/next step/Pick date.
Manage All Tickets:
Now filter can be done in better way as Ticket Type/ Priority/Status are given with search criteria.
Tickets can also be Filtered/Viewed by All Tickets/SLA Violated Tickets.
Ticket Follow Up:
Total number of Tickets by their ticket Status (New, Open, Pending, Solved, Closed) will also display on Ticket Strip.
Ticket by Ticket Status in strip can be filtered by Category/Priority/Type/Date- created/next step/Pick date.
“SLA Violated Tickets” is introduced under which if tickets are not resolved within ‘Resolve Time’ then it will be marked as “SLA Violated tickets”. These tickets can be filtered by selecting respective radio button.
“Answer yes” is having now Edit Contact option to edit the contact.
Inbound
Aavaz provides companies a unique opportunity to optimize productivity along with providing an exceptional customer service. With an intelligent system in place which puts together the most appropriate agents to a customer, it is quickly adaptive to its customers and their specific needs.
Putting together the most complete features in the Aavaz Inbound system, the contact center is equipped with the advanced Aavaz IVR system, call blending features and calling history solutions. Aavaz is dedicated to offer customers with quality assistance, informative agents and a wholesome experience with innovative features like its CTI system and Aavaz scripting model.
Outbound
Customers wish to be kept well informed, and are always more retainable through proactive communication. Keeping the customer informed helps manage expectations and preserve customer satisfaction. But they want the information they receive to be timely and relevant to their interests.
Aavaz is equipped with capabilities that power multi-channel campaigns and proactive outbound communications across multiple channels. We enable you to deliver optimized campaigns across multiple channels orchestrating end-to-end customer communications to deliver the best results.
Blended
We think Blended solutions are almost an understatement because who makes outbound calls without asking for a call back? Maybe some but we understand that if not now– you will eventually use Aavaz blended features ultimately.
With Aavaz, you can balance your need to contain costs and still maintain a great customer experience by leveraging the Aavaz based cloud for your contact center.
Contact Management
Contact Call History (which Includes complete call history)
List Deduplication
Rectify your list duplication with Aavaz deduplication Deduplication by Phone number (This is by default in aavaz app). Deduplication as per clients requirements like by E-mail ID/Name.
Client Segregation
Customer segregation on the basis of campaign Same contacts with multiple campaign can be easily managed
Product Reference
