Product Overview
Lead Management Software - ActivLead
Leads are important to any business. They signify opportunities for new business or to cross-sell and up-sell products to existing or former customers. Given the importance of leads to generating new or incremental business to an organization, it is important to have a comprehensive CRM for Lead Management in place. In today’s business environment call center setups have become powerful allies for their lead generation programs and nurturing leads. ID-Cloud, a premium unified contact center solution with its rich functionality along with ActivLead - a comprehensive Lead Management Software is a powerful business ally that facilitates organizations do better and profitable business.
Specifications
Key Features of CRM - Lead Management
True Omni-channel contact center solution that supports all digital channels, like voice, video, text messaging, mobile apps and social media etc.
Multiple lead capturing channels viz: phone, email, chat, social media & website with best lead management software
Multi Deployment options viz: on Public / Private Cloud; Hybrid Cloud & on premise solutions makes it the best in class solution
Intelligent Dialer supports Preview / Progressive / Predictive / AOD Dialing modes
Automated lead assignment & follow-up at each stage of lead using lead tracking software
Leads distribution by myriad lead attributes (rules & roles based lead assignment) – agent wise, channel wise, product wise, location wise, language wise & more
Call back Option for Website, Chat, SMS & Email Leads
Dedicated Agent for Account Management / Relationship Management
Unified Agent dashboard / Unified Agent View to display all details including customer interactions history with relative inputs for subsequent interactions
Integration capabilities with 3rd party CRM and marketing automation platforms
Easy bifurcation of leads into hot, warm, cold or dead
360º view of lead life cycle to track & manage complete life cycle of lead & maximize conversions
Automated Email & SMS notifications
Also option for advanced number encryption, information masking, secure data storage make it fully secure
Comprehensive Reports
Mobile App & integration with third party applications
Key Benefits of Best Lead Management Software
Can be hosted over cloud or installed on premise to give flexibility & convenience to the customer
A single UI to connect / manage leads
Feet on Street user / Remote Work Force can receive leads on Mobile / Android Device
Anywhere, anytime access – use it from anywhere
Users can receive leads via Email, SMS, web or call and update back the status of the same
Enhance customer experience across every channel and touch point
Great customer experience increases customer retention and opportunities to cross sell
Helps keep your business sales force occupied with qualified leads
Reduced per lead generated cost
Improved Lead Conversion
End to end lead management with a capability to Compute & Evaluate channel effectiveness & capture Lead source for ROI
Best suited for Automobile, Banks, Insurance, FMCG, E-Commerce, Real Estate, Utility Services and many more other industry verticals
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