Alert

Always-ready guidance for agents at the most crucial moments

Immediate 

Optimize agent engagement by triggering immediate attention and next-best action based on the most impactful customer indicators with automatic data-driven intelligence. 

Scalable 

Supports more than 100,000 simultaneous multichannel interactions without any storage requirements for insights, trend analysis and other reporting benefits.   

Targeted 

Self-configuration make it easy to establish alert thresholds, and modify notifications based on changing conversational topics or specific customer indicators.

Real-time intelligence for proactive agility 

CallMiner Alert delivers a level of proactivity that improves customer and agent experience. Dynamic insights help drive action to reduce customer issue escalations, resolve potential compliance risks, and recover from a negative customer interaction in real time.

Drive specific outcomes or alert management to issues in the moment

In-the-Moment CX Intervention 

Identify at-risk customers in real time and take proactive steps to retain them

De-escalate emerging issues or automatically elevate to a supervisor to prevent formal complaints

Identify retention and upsell opportunities with dynamic suggestions.

Optimize Agent Performance 

Direct agent attention with self-customizable alert thresholds

Provide agents next-best guidance in real time

Improve conversation response times and lower overall monitoring costs .

Ensure Compliance & Mitigate Risk 

Automatically redact sensitive audio, text and transcription data in real time

Identify legal and script compliance, including timing of required disclosures with immediate resolution guidance 

Real-time supervisor visibility for in-the-moment intervention.

Key Features

Alerts by Category

Automated categorization allows for alert types customized for each kind of call to improve efficacy.

API-Driven Power

Integrate with existing agent desktops, CRM platforms, and other live monitoring applications.

Expands Across the Platform

Integrate with Eureka Coach to monitor real-time alerts in the interface and with Eureka Analyze for post-contact analysis using AI-powered scoring of transcribed audio.