Aceyus VUE

Have Your Most Actionable Data In One Place

Make business decisions faster with real-time reporting, showing call center managers all the high-value metrics critical to operations in a single view.

Increase Agent Productivity

With personalized dashboards, gain the insights needed to immediately shift your agents to accommodate for fluctuating call volumes at a moment’s notice.

Improve Customer Experience

Use analytics to increase first call resolution, lower average handle time, and reduced escalations leading to higher NPS scores, increased conversions and upsells, and overall better experience.

Pinpoint Trends & Increase Employee Retention

Review historical data to analyze and understand where your agents are struggling and make adjustments to increase employee retention and reduce sunken costs.

Aceyus VUE connects to a Variety of Call Center Platforms

No matter which platform you use, Aceyus can integrate with your system to provide real-time reporting and full visibility into all areas of your call center.

Cisco

Amazon Connect

Twilio

Avaya

Genesys.

Essential KPIs Across All Levels of Your Contact Center

Connect your core contact center metrics to give you real-time and historical insights that allow you to optimize your contact center efficiency and improve the customer experience

Agent Level Reporting

Allow managers to see key agent performance metrics in agent scorecards allowing for better agent development.

Team Level Dashboards

Understand the performance of the teams in your contact center, seeing where teams could improve chosen metrics.

Skill Level Metrics

View departmental metrics to understand the customer experience and know where your calls are coming from.

Call Queue Metrics

Know exactly where all calls are coming from, average call, hold and handle times, and other KPIs across your entire call center.