Eureka

Find patterns in the noise

Analyze interactions at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity.

Expand omnichannel analysis

AI and ML-powered analytics that correlate text-based and audio interactions, even when channels are not integrated.

Improve performance and operations

Connect the dots between human understanding and the tangible action required to turn it into business improvement.

Providing the fastest time-to-value

With our turnkey integrations and automation, the Eureka platform provides the insights that matters most, quicker than any other solution on the market with these value-added benefits:

Solution Catalogue

Pre-built analytics content that maximize the ability to automatically mine critical insights of a particular business use case while minimizing the time, effort, and cost to uncover insights

Language Packs

Multiple language support for transcription, redaction, and speech analysis

Speaker Separation

Clearly identify both participants in your conversations – even when sourced from mono recordings – to analyze and understand customer engagement and agent effectiveness

Accelerator

Intensive, personalized analyst training program

Playbooks

Step-by-step guides for achieving ROI

CallMiner Customer Connect

Enthusiastic CallMiner user community contributing crowdsourced support and innovation.

Platform Benefits

CallMiner Eureka analyzes every voice and text-based interaction at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity. Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center.

Trusted

Rich behavioral insight based on what was expressed and how it was said so every interaction delivers source-of-truth confidence.

Actionable

Real-time and post-interaction automated scoring, frontline coaching, and organization awareness bridges the insight-to-action gap.

Secure

Automated sensitive data redaction within a PCI-certified hosted model ensures omnichannel security for every organization.