Integrations

Magnify breadth and depth of analytics with

Ease and flexibility to connect data sources and teams 

Connect every interaction and customer data source through the CallMiner platform

Support CX teams, data scientists and other users with enriched conversation and customer data.

Truly open API 

Empower business users and developers with open, standards-based API access for secure, auto-redacted integrations  

Create scalable, secure integrations to and from the CallMiner platform 

Connect to the transcription engine of your choice to meet language or industry specific needs with OVTS.

Pre-built, fully supported Connectors 

Rapidly integrate with Connectors – pre-built, tested, scalable integrations with enterprise-level security that are maintained and supported by CallMiner

Eliminate the need for IT staff to build and support integrations across your tech stack

Enable faster deployment of technology while freeing up valuable resources.

Integrated CRM and enterprise systems

Sync conversation analytics with CRM technologies, such as Salesforce, BI, contact center and CX solutions for greater intelligence

Share information across the organization while eliminating data silos

Simplify and automate workflows with RPA integration.

A 360º view of your customer

Break down silos and understand VoC across systems and throughout the customer journey

Unlock deeper insights by combining conversation, CRM, CX, customer feedback and operational data

Drive measurable improvements in customer satisfaction and financial performance

Connect the dots between customer satisfaction and business impact.

Key Features

Two-way integrations

Easily import and export data with bre-built Connectors or the open developer API

Flexibility

Support audio, text, chats, video and metadata at scale

Real time

Real-time API supports alerting and next-best-action guidance to drive efficiency