Redact

Automated security that ensures private data protection

Sensitive Data Removal 

Sophisticated redaction algorithms accurately identify and remove sensitive numeric data, replacing it with “Redacted” in transcript text and with a silence block in call audio, minimizing risk.

Targeted

Standard redaction is triggered when two or more numbers are found in sequence. CallMiner Redact can also remove numerical data found in a sequence around a key word, for example redacting a credit card number, but maintaining product pricing.

Omnichannel

In addition to audio and transcription data, CallMiner Redact eliminates sensitive numeric data from text-based communications such as chats, SMS, and social media.

Gain insights from customer conversations with less exposure

Safely store and share audio and transcription data for audit purposes, as well as for mining historical data for interaction insights and agent training, without worrying about security risks.

Extract the value of conversation analytics without exposing private customer information

Labeled and Secure Redaction

Identify sensitive words and label with a marker to maintain compliance

Avoid the negative publicity of security breaches that expose personal information

Rely on automated redaction rather than agent-initiated pauses.

Customer Protection

Ensure both written and audio records are protected as defined by PCI security standards

Surpass the standards of encryption for fully redacted documentation

Protect all sensitive data, such as account, credit card, and social security numbers.

Audit-Proof Compliance

Reduce the stress associated with systems that rely on pausing and can be prone to human error

Trust that security audits will be passed with 100% compliance

Apply the technology to 100% of communications, including incoming calls, call archives, and text-based conversations.

Key Features

Accurate

Proven algorithms deliver security and confidence for audio and text-based data redaction.

Flexible

Exclude non-sensitive number data, such as dollar values, phone numbers, or dates from redaction.

Secure

Contributes toward security compliance standards such as PCI sensitive data at rest, as well as HIPAA and other PII requirements.

Mult-lingual

Redact across 10+ languages, including English, Spanish, French, German, Italian, Portuguese and Mandarin.

Scalable

Adapt to changing and growing needs with cloud-based infrastructure.