CSG ADVANCED CONVERGENT PLATFORM (ACP)

Turn billing pains into CSAT gains

Improve CX and EX at the same time

With our natively-integrated call center CRM, agents have clear, easy access to real-time billing data, enabling them to solve customer problems faster.

Grow beyond core cable and broadband

Make any line of business your business. Configure products and bundles for any service or audience, then route your technicians to install the ordered services.

Increase your ARPU and upsell rates

Recommend offers customers are most likely to buy with AI-powered logic based on thousands of demographic, competitive and behavioral data points.

Get a complete view of customers in one place

Stop switching between order, billing, fulfillment and care platforms. With ACP Care, agents can sell and solve customer problems faster, saving you time and money.

Increase ARPU and cross-sell/upsell rates with AI-powered offer recommendations

Give agents easy access to critical customer profile information

Create follow-up actions and notes with Customer Interaction Tracking to ensure every issue is addressed

Reduce agent training time with an easy-to-learn, intuitive interface

Onboard any number of users easily (supporting hundreds of thousands of users today)

Build customer loyalty with better billing

Easily manage ordering, billing, accounts, equipment and provisioning for core and next-gen digital services from a single platform.

Use the same instance of ACP for different customer types (residential, commercial, community/MDU)

Create a sustainable subscription business model with free/trial services

Apply discounts across lines of business and apportion those discounts to the appropriate services

Ensure you’re meeting Truth in Billing requirements required by the FCC

Confidently migrate millions of subscribers with CSG’s expert migration team.

Put your data to work

Uncover the insights in your data to make better billing decisions. Access and query your data from our cloud data warehouse, and always be in the know with real-time data streaming.

Process millions of data queries every hour

Change information in bulk and avoid time-consuming manual edits with the Data Change Engine

Allow customers and third-party vendors to access, update and query data through ACP interfaces

Avoid bill shock by checking the impact of a rate before it goes live.

Build any offer you can imagine

Help agents and customers build the best bundles. Plus, increase revenue capture and achieve up to 96% order accuracy using guided sales wizards.

Simplify the order experience by letting customers pick the services they do (and don’t) want

Show agents and customers the anticipated line item and final price in real time based on their selections

Increase loyalty by applying discounts based on the number of services or service tiers (e.g., line speed)

Make the order process more efficient and increase the number of order agents can take per hour

Increase uptake of new services by double digits with AI-powered offer recommendations.

Collect and manage payments on any channel

Make it easier for customers to pay you with support for all leading payment options. Then, monitor revenues with real-time reporting, collections functionality and more.

Accept payments via credit cards, checks, EFT, eWallets, Apple Pay and more

Get quick payments insights with pre-built reports for accounts receivable, adjustments, earned revenue and more

Offer customers flexible payment plans to suit their needs

Provide refunds electronically so customers don’t have to wait

Accurately tax customers based on local and national parameters.

Help your workforce help subscribers

Optimize every aspect of field service—from technician dispatch to reporting workforce metrics—with cost-saving solutions tailor-made for cable.