CSG XPONENT

Endless possibilities. One unified platform.

CSG Xponent Customer Journey Management

Connect your communications solutions to the industry’s best customer journey orchestration platform. Map, automate and refine customer journeys down to the moment.

CSG Xponent Engagement Channels

Ensure all your communications are reliable, scalable and responsive in real time—from voice to MMS to conversational AI and more.

CSG Xponent Customer Data Platform

Tame your data chaos and build rich, up-to-the-minute customer profiles. With our CDP, you can truly know your customers and personalize all interactions.

Create extraordinary experiences across the customer lifecycle

Recover more through collections, cause less friction

Do customer retention all the time

Spur customers to action

Automate easy call center experiences.

Introducing CSG Xponent Ignite

Don’t have the time to map out every customer journey from scratch? We've got you covered. With a holistic maturity model, ROI calculator and library full of industry-specific, prebuilt journeys, building customer journeys has never been easier.

CSG Experiences Practice

You don’t have to overcome CX challenges on your own. Our experience experts help guide your next moves for winning customers and lowering costs

Apply a voice-of-the-customer focus for informed decision-making

Uncover new insights through research and expertise

Craft solutions and UIs for better experiences

Build architectures that keep you adaptable.

Why CSG Xponent

Understand the why behind customer behaviors

How do you know what’s truly driving customers to buy or bail from your brand? Context—and Xponent looks at all customer interactions so you can understand it.

Skip the rip-and-replace

Xponent connects to existing customer engagement systems and enhances their functions with sharpened intelligence, cross-channel connections and real-time responses.

Master the entire customer lifecycle

Personalize interactions at every step of the customer’s journey—from acquisition to care to retention—with one platform.