Edify EX

Explore the Features

RING ANYWHERE

Users can make and receive calls or texts from one device or all of them at once, including a computer, desk phone, or mobile device.

ONE-CLICK DIALING

Quickly call colleagues via a built-in softphone in Edify EX, without leaving the chat workspace. One-click dialing saves time and avoids the hassle of having to manually dial numbers. Boost productivity, eliminate dialing errors and enjoy browser-based calling.

EXTENSION DIALING

Make it easy to call other employees, transfer calls, and connect users like they’re all working from a single location.

CHAT & COLLABORATION

Real-time synchronous chat and one-click video with colleagues and customers make working-from-anywhere a reality. Users can send texts from a business phone number and chat with customers or co-workers while keeping personal details private.

CHAT WITH COLLEAGUES IN EVERY DEPARTMENT.

Extend your customer service capabilities beyond the contact center and connect agents with the rest of the organization. By putting your workforce together on one platform, you remove the silos between departments. This makes collaboration between subject matter experts easier, allowing them to solve critical customer and business issues and deliver better experiences.

UNITE YOUR ENTIRE WORKFORCE ON A SINGLE PLATFORM.

Edify removes the need for multiple communications platforms - like Slack, Zoom, Microsoft Teams. Your contact center, phone system, and all collaboration tools are united in a single window, so teams can stay connected, no matter the location or time zone.

VIDEO CONFERENCING

As the first and only CCaaS and UCaaS solution to natively include one-click video conferencing, Edify eliminates the need for third-party applications. Sync brings customers and teams face-to-face.

ENJOY IMPORTANT VIDEO CAPABILITIES WITHOUT ADDITIONAL COST.

Get one-click video conferencing within Edify’s one-window, multi-cloud, solution to connect visually with colleagues, clients, business partners, and more.

MAKE VIDEO CALLS WITHOUT SWITCHING SCREENS.

There’s no need for a separate application or screen. Users can launch Sync video conferencing at the click of a button. Edify’s interface allows users to instantly meet with their teammates, customers, and outside persons all on the same screen. No additional steps or setup is required.

CHANGE THE WAY AGENTS AND CUSTOMERS INTERACT.

Isn’t it so much easier to switch to video when you’re trying to describe a problem? We think so, which is why we made it possible for customers and agents to connect over video … vastly speeding up time to resolution.

MOBILE APP

Our mobile app works with both iOS and Android, so users can access the platform no matter what mobile device they’re using. With the app, users can make calls, update their availability status, chat with teammates, and more, all from their business phone number while using their personal cell.