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Business Numbers

Sales Software | Call Center Software

Product Overview

Toll Free Number

Get a professional toll free number and give your customers the privilege of calling your business for free.


Connect with Customers at Zero Cost

With toll-free numbers, provide your customers with a free of cost communication channel. Toll-free number allows customers to call the business without paying the call charges. All the charges of incoming and outgoing calls are paid by the number owner instead of the caller.

By providing a convenient and free of cost way to connect, customer from all over the country can reach out to the business at their convenience.

Easy-to-remember number pattern swiftly enhances your brand’s recall among customers. Apart from existing customers, this flexibility helps you to attract more leads in minimum time investment.

Providing Enhanced Customer Support also becomes easy with toll-free numbers. Using call-forwarding feature business can route the calls to their personal numbers when they are away from the office. It helps business remain connected with customers irrespective of their physical presence.

Organisations can plan to relocate or expand their business without having to worry about changing their business phone number for every new location. This increases your brand’s visibility throughout the country. And with cloud-based toll-free services, the process of scaling your communication channels becomes quick and smooth.

Toll-free services yield high return-on-investment especially for small and medium-sized businesses as it eliminates the need for investing in hardware and provides many add-ons features to accelerate business efficiency.

Integrating your toll-free number with IVR takes your business efficiency to the next level. It maximises your capability to handle a large volume of calls without any extra investment.


Virtual Number

Never miss a potential lead by routing your calls to your personal phone number with a Virtual Number.


Expand Your Business Presence with Virtual Phone Numbers

Buy a local phone number for your business and get connected to the customers residing in different corners. A virtual phone number allows you to keep your personal and professional identity different. Pick the number of your choice which best represents your brand and forwards all your calls to your personal number.

Virtual numbers have no physical phone line connected. Make virtual number the single point of contact for your business and save the cost of employing additional agents and infrastructure to handle a large volume of calls.

Integrate your virtual phone number with IVR and provide a professional experience. Use smart call routing strategies to redirect your callers to expert agents of different departments. Delivering such quality customer experience builds your brand image without a hefty investment.

Expand your business presence across different geographies without buying or renting office spaces. Buying virtual numbers with different state codes helps you establish your business presence in different geographical locations.

Enjoy the convenience of handling calls remotely. Virtual number forwards all your business calls to your personal number without letting the customer know.

Additional features along with cloud-hosted virtual numbers make call management process smooth. Call recording, call analysis, push reports and more, helps you earn a high return on investment. ‘Pay-as-you-use’ model maximises your cost-efficiency, and you only pay for what you utilise.


Vanity Number

Boost your brand recall and presence by including your brand name in the business phone number.


Brand Your Business with Vanity Toll-free Numbers

Toll-free number helps you attract and collect potential customers by providing a free of the cost communication channel. Using this number, customers from across the country can connect with the customer service department of the business to get their issues acknowledged and resolved.

Vanity number is a special type of toll-free number which allows the business to include their brand name into the toll-free number and increase its brand recognition and value. These numbers have an alpha-numeric format based on the company name or service it represents.

Providing a marketing opportunity, these numbers are a great asset for a business who wants to establish their brand name. Vanity number can also be used as a virtual number where all the incoming calls are routed to a different phone number.

Integrating your vanity number with the cloud-hosted IVR boosts the overall utility of this service. Customers contacting the business are welcomed by an automated IVR that guides them towards the solution. This boosts your lead conversion tangentially.

Businesses planning to relocate or expand their business should opt for vanity numbers as they no longer have to worry about changing or porting their numbers for every new location. This establishes you as a nationwide brand without demanding extra effort or money in the process.

Agent performance and call monitoring dashboard provided along with the number takes your call centre efficiency to the next level. You get an extensive view of every call and agent on a customizable dashboard.

Specifications

FEATURES

Enhance Your Customer Service with Our Toll-free Services


Call Monitoring Dashboard

Monitor your calls and gain instant insight of active, on-hold and disconnected calls on a real-time call monitoring dashboard.


IVR Integration

Handle a large volume of incoming calls seamlessly by using auto-receptionist and self-help feature of IVR system.


Wide Range of Numbers

Choose the best-suited toll-free number for marketing your brand from a wide range of premium numbers.


Call Management Solutions

All-in-one call management solution provides you with access to call recording, forwarding, routing and other important calling features.


Real-time SMS Alerts

Remain updated of all customer calls and get real-time message alerts for every call missed by the agent.


Agent Performance Reports

Supervise agent’s productivity all the time and get a complete view of their performance on extensive tracking reports.


FEATURES

Handle All Your Business Calls Remotely


Call Management Solution

Handle all call centre operations including call transfer, recording and analysis with our all-in-one call management suite.


IVR Integration

Integrate your telephony system with IVR and personalise your caller’s experience with self-help and virtual receptionist features.


Push Reports

Remain updated of the call centre’s quality by extracting push reports with up-to-date agents and call information.


Use Your Own Number

Use your personal phone number and forward incoming calls to multiple extensions at the same time.


Premium Numbers

Choose the best-suited phone number for your business from our premium collection of virtual numbers.


Free SMS Notification

Send SMS alerts and notifications to your agents in case of any missed or unanswered customer calls.


FEATURES

Handle All Your Business Calls Remotely


Integrate Vanity Number with IVR

Automatically answer and handle all incoming calls on your virtual number by integrating your business number with IVR.


Record Customer Calls Automatically

Track all customer conversations automatically and use it to accelerate your training and quality processes.


Message Alert for Every Call Missed

Get an instant SMS update on your number every time your agent misses a call and ensure no customer call is left unattended.


Extensive Performance Tracking Reports

Monitor live calls and their progress on our comprehensive real-time dashboard and customise these reports as per business requirement.


Wide Collection of Vanity Numbers

Select the most suited number for your business from our large collection of vanity phone numbers.


Automatically Send Reports on Email

Broadcast daily updates of your call centre performance with the management by scheduling reports on e-mail.

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