Call Management

FEATURES

Delivering Best-in-class IVR Solution application integration

Add-on Application Integration

Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.

Programmable Multi-level IVR

Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.

Profesional Voice Over Artists

Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.

Live Call Monitoring Dashboard

Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls. .

Built-in Text-to-Speech

Dynamically convert written texts into audio messages to align your message scripts with customer needs.

Call Barging/Whispering

Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.

FEATURES

End-to-end Solution for All Your Call Center Needs Quick Setup

Setup Call Center in Minutes

Configure your call center infrastructure in no time and get started with your customer calls instantly.

Track Agent Performance

Manage your agent activities and keep a check on their customer handling efficiency with the help of customised dashboards.

Perform Real-time Call Analytics

Improvise your call handling strategies instantly by analysing your call center performance with real-time calling data.

Grow Business With CRM

Capture customer details and simplify repetitive tasks by integrating your telephony system with CRM.

Automate Call Management Process

Features such as call recording, forwarding and routing are offered in the call management suite to ease your call handling.

Admin Panel

Managers can add, remove or edit agent’s account & corresponding groups from secure and easy-to-operate admin panel.

FEATURES

Instant Callback Solution to Step Up Your Customer Experience

Schedule Callbacks

Do not keep customers waiting in long call queues. Instead, provide your customers with the flexibility to connect at their preferred time directly.

Multidevice Compatibility

Without installing any additional plugin, customers can easily use the callback button on multiple devices.

Call Recording

Keep a tab on every customer conversation with automatic call recording. Use these recordings to provide effective coaching to your agents.

CRM Integration

Get an overview of the customer’s journey by integrating your service with CRM. Utilise this information to make a quick and informed business decision.

Callback API

Embed callback APIs in your agent portal or app. And without manual dialling get quickly connected with the desired customer.

Caller ID Choices

Tweak your outbound caller ID by selecting from the list of available options. Seamlessly toggle between multiple caller IDs when needed.