Contact Center Software · CX Cloud & Experience Clouds

Experience Clouds purpose-built for your industry.

We know that every industry is unique. That’s why we offer industry-specific cloud contact center products that are pre-integrated with core industry systems, pre-designed with custom workflows and automation, and pre-trained with AI for industry expertise. Talkdesk Experience Clouds are purpose-built to meet specific vertical needs and bring businesses value from day one.

Help customers help themselves with a high-quality digital self-service experience.

Make it easy for your customers to get the right answers and solve problems at every touchpoint with intelligent apps and automations that understand who they are and what they want to accomplish.

Turn every agent into a top performer with workforce engagement.

Manage, develop, and engage your agents throughout the employee lifecycle, regardless of their location. A single cloud platform unifies your contact center and workforce engagement solutions, providing a seamless user experience for customer interactions, call recording, quality management, and scheduling.

Financial Services Experience Cloud.

For banking

Designed to meet the unique CX needs of banks, including account servicing, lending, payments, and collections.

For insurance

Purpose-built to unify the customer journey across policy servicing, claims, and new business.

Deliver breakthrough CX with Financial Services Experience Cloud.

Accelerate customer experience transformation and business growth with a product that’s purpose-built to immediately meet industry needs and bring value on day one. Out-of-the-box industry integrations and workflows, and AI trained with industry expertise, come pre-tailored to handle your top customer service priorities.

HEALTHCARE & LIFE SCIENCES

The contact center solution built just for healthcare.

Talkdesk Healthcare Experience Cloud helps organizations create synchronized, personalized, and radically convenient experiences for healthcare patients, members, and caregivers.

Engage across channels to meet and exceed patients’ expectations.

Reach patients on their preferred channel, avoiding friction, and creating a synchronized experience.

Proactive outreach.

Start conversations across voice, SMS, email, chat, and mobile app.

Relevant and timely content.

Message personalization and notification triggers based on electronic health record (EHR) and CRM data.

Seamless support.

Smart routing of automated interactions to agents for greater efficiency and reduced friction.

Deliver convenient self-service without sacrificing personalization.

Leverage AI and automation for smarter, easier touchpoints across voice and digital channels.

Next-generation chatbot capabilities.

Medical-grade speech-to-text and natural language processing (NLP) for seamless, conversational self-service.

Data-driven prediction and personalization.

AI-powered content recommendations leveraging powerful integrations.

Ready-to-launch workflows.

Automation that’s designed to improve patient access and streamline key actions.

Empower staff with a complete view of patient context.

Give your teams the information they need in a single interface that’s intuitive and efficient.

Purpose-built.

Bring healthcare-specific insights and functions to the agent workspace.

A complete view.

Unify vital patient data from EHR, CRM, and other systems within a single agent user interface.

Actionable insights. 

Cognitive intelligence, next-best actions, process automation, and analytics provide staff with real-time guidance for efficient and personalized patient conversations.

RETAIL & CONSUMER GOODS

The out-of-the-box customer service platform built just for retail.

Talkdesk Retail Experience Cloud unifies the customer journey across digital and physical channels.

Increase customer satisfaction and loyalty.

Accelerate speed to resolution.

Make it easy for your customers to reach you wherever, whenever, or to help themselves through bots pre-trained to solve retail use cases.

Improve NPS and CLV across all channels. 

Intelligently route your customers to the best online or in-store associate suited to help.

Reduce customer effort and frustration.

Know why your customers are reaching out, and anticipate their needs through proactive, automated communications.

Improve agent experience and retention.

Improve productivity and collaboration.

Equip online and in-store associates with customer interaction and transaction history in a single pane of glass.

Reduce training and turnover.

Empower your team—no matter how new—to do their best work with AI-assistance, retail workflows, scripts, and access into digital shopping carts.

Optimize and empower your workforce.

Personalize employee improvement opportunities based on customer feedback, transcripts, and KPIs.

Boost visibility and profitability.

Drive customer lifetime value and loyalty.

Equip your team with tools to foster customer relationships and make product recommendations in every conversation.

Maximize your tech stack and reduce costs.

Improve time-to-value with an intuitive platform, out-of-the-box integrations, and easy-to-build connections.

Improve real-time reporting and visibility. 

Proactively share insights gathered from your contact center to all functions of your organization.