EMPLOYEE COLLABORATION

Integrated solution.

Bring tools and people together to deliver better customer experiences. Talkdesk integrates your contact center, phone system, and collaboration tools for seamless communication between departments, teams, and employees.

EMPLOYEE COLLABORATION | BUSINESS PHONE SYSTEM

Talkdesk business phone system to enable better employee collaboration.

Communicate anywhere.

Connect from anywhere on any device using a modern cloud business phone system that empowers your teams to talk to each other and to receive and make calls to anywhere in the world you do business.

Simplify everything.

Gain a holistic view of all voice interactions across every department with unified reporting and effortlessly manage all users, numbers, and devices from a unified interface. Realize significant cost savings and benefit from the simplicity of managing everything on a single platform and a single user experience.

Increase business agility.

Leverage the benefits of a leading CX cloud platform to extend advanced contact center technology to business communications users and increase business agility across the entire organization.

Drive customer obsession.

We’ve taken the insights we learned from the contact center to deliver a cloud business phone system for better customer experiences. For you, this means faster help for complex customer interactions, increased workforce productivity, and better sharing of scattered insights to build a culture of customer obsession.

EMPLOYEE COLLABORATION | PLUG & PLAY COMMUNICATIONS

Collaborate your way to better CX with plug & play communications.

Seamless support.

Display company-wide Microsoft Teams or Zoom directories within Talkdesk Agent Workspace, so agents can instantly find peers, supervisors, or subject matter experts across the organization to help address a customer issue from within a single application.

Quickly spot and solve customer issues.

Automate alerts and insights from Talkdesk into Microsoft Teams or Slack to escalate at-risk SLAs or triage VIP customer incidents. Real-time notifications ensure employees respond to issues and opportunities as they happen and teams stay informed.

Get it right the first time.

When a complex customer question requires assistance, agents can engage a subject matter expert to join the conversation and resolve the issue with direct integrations between your contact center and preferred communication tools or carrier.