OMNICHANNEL ENGAGEMENT

Connect with clarity.

Engage your customers with crystal-clear voice quality, unmatched reliability, and personalization that lets your brand shine.

Meet your customers where they are.

Talkdesk Digital Engagement is an all-in-one digital customer engagement solution that includes email, SMS, live chat, and more allowing you to meet customers where they are and on their preferred digital channel.

Orchestrate smart and effective customer journeys. Simply designed.

Ditch the complexity of creating interaction flows.Talkdesk Studio provides a clear visual display of the customer journey, all while enabling non-technical staff to create intelligent, context-driven orchestration flows that deliver a frictionless customer experience.

Engage proactively.

With Talkdesk Proactive Outbound Engagement, proactively connect with current and prospective customers, tripling or quadrupling connect rates over manual dialing. Use Talkdesk Proactive Notifications to automatically send personalized, relevant, and timely notifications via phone or SMS in a fully agentless mode.

Make every agent your best agent.

Deliver great customer experiences every single time by empowering your agents with a personalized assistant that listens, learns, and helps with every single conversation with Talkdesk Agent Assist.

Exceptional CX begins with better feedback.

Talkdesk Feedback puts the voice of the customer at the heart of the contact center. Easily create and deploy surveys on any channel to capture, analyze, and act on customer feedback. Gain the insights you need to discover trends, identify opportunities and pain points, and make informed decisions that lead to happier, more loyal customers.

OMNICHANNEL ENGAGEMENT | VOICE

Maximize call quality with Talkdesk Voice Engagement.

Empower admins with a flexible and powerful ACD and IVR.

Route inbound calls to agents based on caller data, IVR selection, business hours, and agent skills to optimize each caller’s experience. Easily configure your IVR to provide a highly personalized self-service experience and ensure that every interaction is routed to the right agent, team, or department.

OMNICHANNEL ENGAGEMENT | DIGITAL

The Talkdesk digital engagement platform for better CX.

Engage with customers on their channel of choice.

Talkdesk Digital Engagement provides integrated customer support through SMS, chat, email, social messaging, fax, and more. Engage with customers on one channel and seamlessly elevate a conversation across any channel without having to restart the conversation.

OMNICHANNEL ENGAGEMENT | ORCHESTRATION & ROUTING

Orchestrate your customer’s journey with Studio.

Visual flow designer.

Studio allows you to visualize the exact call flow structure and outcome for any stage of the customer journey.

OMNICHANNEL ENGAGEMENT | OUTBOUND DIALING

Reach out to your customers with Proactive Outbound Engagement.

OMNICHANNEL ENGAGEMENT | AGENT EXPERIENCE

Talkdesk Agent Workspace for better visibility.

A one-stop shop for customer conversations.

Manage all voice and digital customer conversations with a single, unified interface wherever customers are located. Critical information and customer context are directly accessible every step of the way, while Talkdesk Agent Assist provides real-time recommendations, task automations, and next best actions — ensuring the optimal customer experience, every time.

OMNICHANNEL ENGAGEMENT | AGENT ASSISTANCE

Talkdesk Agent Assist, empowering agents to support customers.

Automate repetitive tasks to allow agents to focus on more complex interactions.

Ease admin burden to let agents focus on resolving customer issues faster. Agent Assist has integrated automations and time-saving support features for after-call work, which means your customers continue to get high-quality care after a call ends.

OMNICHANNEL ENGAGEMENT | MOBILE APP

Talkdesk's Mobile App, enabling engagement from anywhere.

Away from the desktop? No problem.

Today’s workforce demands flexibility. Allow your agents to professionally handle customer calls on any iOS or Android device. Conversations Mobile App has all the functionality agents expect, including call controls, status settings, dispositions, and more.

OMNICHANNEL ENGAGEMENT | FEEDBACK

Create surveys on any channel with Talkdesk Feedback.

Easily create and deploy surveys.

Your customer feedback program shouldn’t require a team of consultants. A streamlined interface and user-friendly tools make it easy to create and deploy new surveys to ensure you’re always tuned in to how your customers are feeling.