SELF-SERVICE EXPERIENCE

Provide 24/7 customer service with Virtual Agent.

Avoid missed chats or abandoned calls with Talkdesk Virtual Agent, powered by conversational AI. Using techniques like Natural Language Understanding (NLU), customers will experience a two-way natural dialogue on voice and digital chat channels, with multiple language support, giving them instant answers to their questions.

Easily create effective call flows for great self-service experiences.

Talkdesk Studio provides a clear view of the customer journey and allows non-technical stakeholders to create intelligent, context-driven IVR flows that deliver a frictionless self-service customer experience, including triggers to route to a live agent.

Customize the Virtual Agent conversational flows.

Design engaging conversations with an easy-to-use tool, making virtual agent interactions feel natural and frictionless to customers. Use the no-code, drag and drop tool to adapt the virtual agent responses to different customer intents.

SELF-SERVICE EXPERIENCE | VIRTUAL AGENT

Talkdesk Virtual Agent for automating voice and digital chat conversations for better CX.

Service your customers 24/7 with an intelligent assistant.

Instantly respond to every customer query at any time of the day with Talkdesk Virtual Agent, powered by conversational AI technology. Drive better customer engagement and free agents from time-consuming, repetitive tasks with two-way natural dialogue on voice and digital chat channels, with multiple language support.

Never miss a customer's call with Talkdesk Virtual Agent Voice.

Talkdesk Virtual Agent uses speech recognition technology combined with conversational AI, to accurately identify customers’ needs and instantly provide answers with an automated voice response. The best part is that it does all of this even if you don’t have human agents available. Whether employee support teams are busy on other calls or have gone home for the day, virtual agents ensure you’ll never have to miss a customer call again.

Make chat interactions conversational with Talkdesk Virtual Agent Digital.

Advances in technology have enabled customer service to evolve far beyond phone support. Talkdesk Virtual Agent Digital integrates with a variety of chat channels, including live web chat and SMS. It uses conversational AI to identify customers’ needs and provide instant answers by analyzing words and phrases, including deciphering typos and misspellings.

Design virtual agent conversational flows with clicks, not code.

Even the most advanced conversational AI isn’t one-size-fits-all. Using virtual agents in your contact center will be a minor solution if you can’t customize the technology to your organization’s specific needs. With Talkdesk Virtual Agent, you can easily design and customize Virtual Agent voice and digital chat conversation flows using a drag and drop tool. Make an autonomous virtual agent experience feel more natural and pleasant for customers with this no-code tool leveraging Conversational AI. Request a demo below to see just how powerful this technology can be.

Train the Virtual Agent with human-in-the-loop technology.

Talkdesk AI Trainer enables non-technical users to maintain and improve their virtual agent offerings with a no-code tool using human-in-the-loop technology to fine-tune and maintain the AI models for Virtual Agent.

SELF-SERVICE EXPERIENCE | AUTHENTICATION

Quickly authenticate and connect customers to agents with Identity.

Fast and secure authentication with voice biometrics.

Improve the customer experience and protect customer data with the power of self-service authentication to quickly route customers to agents. Remove the frustration associated with cumbersome verification processes by quickly and securely verifying caller identity using voice biometrics. Make voice biometrics part of your automation flow to decrease average handle time and free up agents to focus on more complex cases.

Leverage risk scoring to understand which phone numbers are a potential risk.

Protect your contact center from fraudsters with an additional layer of security that evaluates the integrity of the number a customer uses to reach out to your contact center. Immediately understand if a phone number is a burner phone or has been associated with previous fraud.

Design the Virtual Agent conversations

Drag and drop tool that makes it easier and accessible for all users to build and manage the Virtual Agent conversation flows.